All of our orders are processed in the order they are received and shipped out within 7- 10 business days from the date of payment, (excluding holidays & weekends), unless otherwise noted in the item's specific listing or for custom orders. We ship daily Monday - Friday and typically ship much sooner.

Standard domestic orders ship via USPS First Class Mail unless selected otherwise or they are over 1lb. There are no guaranteed delivery times for domestic First Class Mail. Packages typically take 2 to 3 days to arrive at their final destination in the US.

We are not responsible for & do not provide refunds for extended shipping delays on First Class Mail.

Upgrade to Priority Mail or other faster delivery methods to ensure delivery times.

• Buyers must contact us within 3 days of receipt of the order to begin the return/exchange process.

• Items must be shipped back to us within 7 days of receipt.

• Buyers are responsible for return shipping costs. If the item is not returned in its original new/unused condition, the buyer is responsible for any loss in value.

• Refunds are processed upon receipt and inspection of returned items. We check our return postal box once a week.

• Refunds are not provided for the original shipping fees.

• Refunds/replacements are not provided for orders shipped to the wrong "Deliver to" address.

= DAMAGED ITEMS =

• Contact us within 24 hours of receipt of order

• Photo documentation is required for items damaged during shipping

Miniature items come in all sizes - from large scale to tiny!

Be sure to check the measurements of items to confirm whether it will complement the size and scale of your miniature project.

CUSTOM SIZES
Many of the items in our shop can be scaled to the size you need. If you see an item in our shop that is not the right size or scale it may be possible for us to replicate the item in a smaller or larger size. Just convo us with the item you're interested in and the dimensions required and we will get back with you as soon as we can!

✿ Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography and dye lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product.

✿ We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.

✿ All colors are approximations of actual colors.

✿ The best way to maintain the beauty of our products is to store them indoors during winter and severe weather.

✿ Prolonged exposure to direct sunlight will naturally fade most materials or colors.

✿ Help maintain colors and finishes by applying a coat of fast drying, non-yellowing UV resistant clear paint after cleaning each season.

✿ To clean products, use mild soap and warm water. Do not use abrasive materials, cleansers or bleach products.

✿ Do not clean natural elements with anything but warm water. Rinse with clean water and dry thoroughly before storing for the winter.

Rush My Order moves your order to the top of our production queue. We ship orders chronologically, in the order they are placed by date/time. Standard production typically takes 3-5 business days. Rush My Order production is 1-2 business days. This is for production/processing, NOT for rush shipping.

• Must be purchased SEPARATELY after your original order and include your order number.
• Does not include custom or Made-to-Order items.
• Coupon codes can not be used on Rush My Order.

Please see the Rush My Order listing for more information:
https://www.etsy.com/listing/575542579

At Enchanted Acorn, we search far and wide to curate only the most magical miniatures for you. While some of these items may not be handmade by us, they were thoughtfully selected and tested in our gardens first before offering it to you for your own miniature gardens. We will often alter and customize items we find to enhance their beauty and longevity and make them unique to our brand.

On occasion, we may work with outside creatives and artists to help fulfill our vision for the Enchanted Acorn brand to bring you the most beautiful and magical miniature fairy garden accessories possible.

Standard international orders ship via USPS First Class International Mail unless you have selected otherwise or they are over one pound.

There are no guaranteed delivery times for First Class International Mail.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are not responsible for extended shipment delays or international misrouting and do not provide refunds for items "stuck" within the international delivery system.

International buyers can elect to upgrade to faster delivery methods with insurance and tracking if available for their country.

We care a lot about the environment, conservation and doing our part in taking care of our planet!

♻ We try to use recycled or repurposed packaging, filling and boxes as often as we can.

♻ To help keep plastics out of the landfills, we try to design many of our custom fairy garden and miniature items using recycled or repurposed plastic.

More than anything, we love seeing customers with our creations. Please follow and tag your photos @fairygardens on Instagram, and @enchantedacorn on Twitter and Pinterest.

We would love to feature you!

Check us out, tag us and say hi!
http://EnchantedAcorn.com
http://TheEnchantedAcorn.etsy.com
http://facebook.com/EnchantedAcorn
http://twitter.com/EnchantedAcorn
http://pinterest.com/EnchantedAcorn
http://instagram.com/fairygardens
http://myworld.ebay.com/miniaturefairygardens